bbje Privacy Policy — How We Collect, Use, and Protect Your Data

Introduction

bbje is an online entertainment platform offering cricket betting, live casino games, slot games, Teen Patti, Andar Bahar, and related gaming services to players in Bangladesh. We are committed to handling all personal data entrusted to us with transparency, integrity, and rigorous security practices.

This Privacy Policy applies to all personal data collected through the bbje website at bbje.io, through any related mobile-optimised interface, and through any direct communication you initiate with our support team. It applies to registered account holders as well as unregistered visitors who browse the platform.

This Privacy Policy should be read in conjunction with the Terms & Conditions and the Responsible Gaming Policy, both of which are published on this platform. Together, these three documents constitute the full framework of the agreement between you and bbje.

We may update this Privacy Policy from time to time to reflect changes in our data practices, technology, or applicable law. Where changes are material, we will notify you by email to your registered address before the amended policy takes effect. The date of the most recent revision is always displayed at the top of this document.

Data Controller

For the purposes of applicable data protection law, bbje is the data controller responsible for the personal data collected through this platform. As data controller, bbje determines the purposes and means by which your personal data is processed.

All data protection enquiries, subject access requests, correction requests, deletion requests, and objections to processing should be directed to our support team at [email protected]. We will acknowledge all formal data protection requests within five (5) business days and will endeavour to resolve them within thirty (30) calendar days of receipt, consistent with our obligations under applicable law.

Data We Collect

bbje collects personal data in the following categories. We collect only the minimum information necessary for the purposes described in this policy — a principle known as data minimisation.

Identity & Contact Data

• Full legal name (as it appears on your National Identity Card or passport)
• Date of birth (for age verification — you must be at least 21 years of age)
• Residential address in Bangladesh (district, thana, and full postal address)
• Email address
• Mobile phone number

Financial & Payment Data

• Mobile wallet identifiers: the registered mobile number associated with your bKash, Nagad, Rocket, or Upay account
• Bank account details where direct bank transfer is used (account holder name, bank name, account number — not full card details)
• Transaction records: deposit amounts, withdrawal amounts, dates, and reference numbers — all denominated in Bangladeshi Taka (BDT)

Identity Verification (KYC) Documents

• Scanned or photographed copies of government-issued identity documents (National ID Card, passport, or driving licence)
• Proof of address documents (utility bill, bank statement, or equivalent) dated within the last three months
• Proof of payment method ownership (screenshot or confirmation from bKash, Nagad, Rocket, or Upay demonstrating the wallet is registered in your name)

Account & Gameplay Data

• Username and encrypted password hash
• Login timestamps, session durations, and IP addresses used to access your account
• Game history: games played, bets placed, outcomes, and wagering patterns
• Bonus and promotion usage history
• Responsible gaming settings you have applied (deposit limits, session reminders, self-exclusion status)

Technical & Device Data

• IP address and approximate geolocation (city/district level) derived from IP
• Browser type, version, and operating system
• Device type (desktop, mobile, tablet) and screen resolution
• Referring URL (the page you visited immediately before arriving at bbje.io)
• Cookie identifiers and session tokens (see Section 10 for full details)

Communications Data

• Records of support conversations conducted via email or live chat, including timestamps and the content of your messages
• Feedback, complaints, or dispute correspondence submitted to bbje

How We Collect Your Data

bbje collects personal data through the following channels:

How We Use Your Data

bbje processes your personal data for clearly defined and legitimate purposes. We do not process your data for any purpose that is incompatible with the purposes listed below without first obtaining your explicit consent.

• Account Creation and Management: To set up and maintain your bbje account, verify your identity, and provide access to all platform features.
• Payment Processing: To process deposits and withdrawals in BDT via bKash, Nagad, Rocket, Upay, and partnered Bangladeshi banks, and to maintain accurate transaction records.
• Age and Identity Verification (KYC): To confirm that you are at least 21 years of age and that your identity matches the information provided at registration, in compliance with anti-money laundering obligations.
• Customer Support: To respond to your enquiries, resolve disputes, process complaints, and provide technical assistance in English, 24/7 on Bangladesh Standard Time (BST, UTC+6).
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, bonus abuse, and other prohibited conduct as defined in the Terms & Conditions.
• Responsible Gaming Compliance: To enforce the tools you have requested (deposit limits, session reminders, self-exclusion), to monitor gameplay patterns for signs of problem gambling, and to fulfil our responsible gaming obligations. For more information, see our Responsible Gaming page.
• Platform Improvement: To analyse aggregate, anonymised usage data in order to improve the performance, stability, and user experience of the bbje platform.
• Legal and Regulatory Compliance: To comply with applicable law, respond to lawful requests from authorities, and maintain records required under anti-money laundering regulations.
• Service Communications: To send you transactional communications relating to your account — such as deposit confirmations, withdrawal notifications, and account security alerts. These are not marketing messages and cannot be opted out of while your account is active.
• Promotional Communications (with consent): Where you have explicitly opted in, to send you information about promotions, seasonal offers (such as BPL cricket promotions, Eid offers, or Pohela Boishakh bonuses), and new game releases. You may withdraw this consent at any time by contacting [email protected].

Legal Basis for Processing

bbje processes your personal data on the following legal bases:

Data Sharing

bbje does not sell, rent, or trade your personal data to unrelated third parties for their own marketing or commercial purposes. Your data is shared with third parties only in the following limited and controlled circumstances:

Payment Processors

To process deposits and withdrawals, bbje shares the minimum necessary payment data with the relevant mobile wallet operator (bKash, Nagad, Rocket, or Upay) or Bangladeshi bank (BRAC Bank, Dutch-Bangla Bank, City Bank, Islami Bank, Sonali Bank, or other partnered institutions). Each payment partner operates under its own privacy policy and applicable financial regulations.

Identity Verification (KYC) Providers

bbje works with specialist third-party identity verification service providers to conduct KYC checks. These providers process identity documents on our behalf and return a verification result. They are contractually bound to process data only as directed by bbje and to maintain strict data security standards.

Game Software Providers

Live casino titles on bbje are powered by third-party studios including Evolution Gaming and Ezugi. Slot titles are provided by studios including Pragmatic Play, NetEnt, Microgaming, and Spribe. These providers may receive anonymised session identifiers necessary to operate the game interface, but they do not receive your name, contact details, or payment information.

Legal and Regulatory Authorities

bbje will disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by law, court order, or other binding legal process. Where legally permissible, bbje will notify you before disclosing your data in response to a legal request.

Business Successors

In the event of a merger, acquisition, restructuring, or sale of all or part of bbje's business, your personal data may be transferred to the successor entity. You will be notified of any such transfer and of any material change to how your data will be handled as a result.

International Data Transfers

Some of bbje's technology partners and service providers may be located outside Bangladesh. Where personal data is transferred internationally — for example, to a game studio's servers or a cloud infrastructure provider — bbje takes reasonable steps to ensure that the transfer is conducted under appropriate safeguards, including contractual data protection clauses that impose obligations on the recipient consistent with the data protection standards applied in Bangladesh.

By creating an account on bbje, you acknowledge that your personal data may be processed outside Bangladesh in the circumstances described above. bbje will not transfer your data to a jurisdiction that does not provide an adequate level of protection without implementing appropriate safeguards.

Data Retention

bbje retains your personal data for as long as your account remains active and for a defined period thereafter. Retention periods are determined by the nature of the data and the legal obligations that apply to it:

Once the applicable retention period expires, data is securely deleted or anonymised so that it can no longer be linked to an identifiable individual. Anonymised aggregate data (with no possibility of re-identification) may be retained indefinitely for statistical and platform improvement purposes.

If you request account closure, bbje will initiate the deletion or anonymisation process for data that is no longer required for legal retention purposes. Data subject to a mandatory retention period (such as transaction records required for anti-money laundering compliance) will be retained for the applicable period even following account closure, and then deleted.

Cookies & Tracking Technologies

bbje uses cookies and similar tracking technologies (such as local storage tokens) to operate and improve the platform. Cookies are small text files placed on your device by your browser when you visit bbje.io. They allow the platform to recognise your device across page loads within a session and, where applicable, across separate visits.

Types of Cookies We Use

• Strictly Necessary Cookies: These are essential for the platform to function. They maintain your login session, remember your language and currency preference (BDT), and ensure the security of your authenticated session. These cookies cannot be disabled without breaking core platform functionality.
• Analytical / Performance Cookies: These cookies help us understand how visitors use bbje.io in aggregate — which pages are visited most often, how long sessions last, and where users encounter errors. All data collected by analytical cookies is aggregated and anonymised before being reviewed. No individual user is identifiable from this data.
• Functional Cookies: These remember preferences you have set, such as responsible gaming alert thresholds or display settings, so that your preferences are preserved across sessions without you needing to reconfigure them each visit.

Managing Cookies

You may configure your browser to block or delete cookies at any time. Instructions for managing cookies are available in the help documentation of all major browsers (Chrome, Firefox, Safari, Edge, and Opera). Please be aware that disabling strictly necessary cookies will prevent you from logging in to your bbje account and using core platform features.

Your Data Rights

As a bbje player, you hold the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within five (5) business days and aim to resolve it within thirty (30) calendar days.

• Right of Access: You may request a copy of all personal data that bbje holds about you. This is commonly known as a Subject Access Request (SAR). There is no fee for a SAR unless the request is manifestly unfounded or excessive.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update your name, contact details, and address by contacting support.
• Right to Erasure: You may request that bbje delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn your consent (for consent-based processing), or where no other legal basis for retention applies. Note that data subject to mandatory retention periods (such as KYC and transaction records) cannot be deleted before those periods expire.
• Right to Restrict Processing: In certain circumstances, you may request that bbje suspend processing of your data without deleting it — for example, while a dispute over the accuracy of your data is being resolved.
• Right to Data Portability: Where processing is based on your consent or on performance of a contract, and is carried out by automated means, you may request a machine-readable copy of your personal data to transfer to another service provider.
• Right to Object: You may object to processing carried out on the basis of bbje's legitimate interests. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where the processing is necessary for the establishment, exercise, or defence of legal claims.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

Security Measures

bbje implements a robust set of technical and organisational security measures designed to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. These measures include, but are not limited to:

• SSL/TLS Encryption: All data transmitted between your browser and bbje.io is encrypted using industry-standard Transport Layer Security (TLS) protocols. The padlock icon in your browser's address bar confirms an active encrypted connection at all times.
• Password Security: User passwords are never stored in plain text. bbje stores only a cryptographic hash of your password using a modern, salted hashing algorithm. Even internal bbje staff cannot view your password.
• Access Controls: Personal data is accessible only to bbje personnel who require it for their specific role. Access is controlled on a need-to-know basis and is subject to internal audit logging.
• Secure Data Centres: Player data is stored on servers hosted in secure data centres with physical access controls, environmental monitoring, redundant power supplies, and regular security audits.
• Fraud Monitoring: bbje operates continuous automated monitoring of account activity to detect anomalous patterns that may indicate fraudulent access or prohibited conduct. Suspicious sessions are flagged for manual review.
• Regular Security Reviews: Our security posture is reviewed on a regular basis, including assessment of third-party integrations, to ensure that the measures in place remain appropriate given the evolving threat landscape.

Children & Minors

bbje is an adult entertainment platform. Access is strictly restricted to persons who are 21 years of age or older. bbje does not knowingly collect personal data from any individual under the age of 21. Age verification is a mandatory step in the account registration and KYC process.

If bbje becomes aware, or has reasonable grounds to believe, that personal data has been collected from a person under the age of 21, that account will be immediately suspended, all associated data will be reviewed, and the account and its data will be deleted in accordance with applicable law. Any funds held in a suspended underage account will be handled in line with the procedures set out in the Terms & Conditions.

If you are a parent or guardian and believe that a minor in your care has registered an account on bbje, please contact us immediately at [email protected]. We will investigate and take appropriate action within 48 hours of receiving your report.

Third-Party Links

The bbje platform may contain references to third-party services such as payment processors (bKash, Nagad, Rocket, Upay) and game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi). While bbje selects its partners carefully, each third-party service operates under its own privacy policy and data handling practices.

bbje is not responsible for the privacy practices or the content of any third-party service. We encourage you to review the privacy policies of any third-party service you interact with in connection with your bbje account — in particular, the privacy policies of the mobile wallet operators you use for deposits and withdrawals.

Updates to This Policy

bbje reserves the right to amend this Privacy Policy at any time. When we make material changes — that is, changes that significantly affect your rights, the categories of data we collect, or the purposes for which data is used — we will provide notice by:

• Sending an email notification to your registered email address at least seven (7) days before the amended policy takes effect; and
• Displaying a prominent notice on the bbje.io homepage for the same period.

Minor changes (such as corrections of typographical errors, clarifications that do not alter the substance of the policy, or updates to contact details) may be made without advance notice, but the "Last Updated" date at the top of this document will always reflect the date of the most recent revision.

Your continued use of the bbje platform after an amended Privacy Policy takes effect constitutes your acceptance of the revised terms. If you do not agree with the amended policy, you must stop using the platform and may request account closure by contacting [email protected].

Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or to your personal data, please reach out to the bbje data protection team using the contact details below. We are available 24 hours a day, 7 days a week, on Bangladesh Standard Time (BST, UTC+6).

Please note that the support email address above is provided as plain text and is not a clickable link. To contact us, please copy the address into your email client manually.